Shipping and Return Policy

At BabyWebMart.com, we are committed to providing a smooth and enjoyable shopping experience for our customers in Zambia. Below are the details regarding our shipping and return policy.

Shipping Policy

Shipping Rates & Delivery Times

Shipping Fees: Shipping is calculated based on your location and the size/weight of the items you order.
Delivery Time: Orders are typically delivered within 3-7 business days after processing. Delivery time may vary based on your location and availability of the products.
Shipping Locations: We currently offer shipping throughout Zambia. If your location is not covered, please contact us for assistance.
Order Processing: Orders are processed within 24-48 hours (excluding weekends and public holidays) after payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, which you can use to track your order’s status.

Delivery Service

We partner with reputable delivery services to ensure your order reaches you safely and on time. If you experience any issues with delivery, please contact us, and we will assist you promptly.

Return Policy

Eligibility for Returns

We accept returns on items that are:

Unused and in their original condition.
Unopened and in their original packaging (if applicable).
Returned within 7 days of receiving your order.

How to Initiate a Return

To initiate a return, please contact us at : info@babywebmart.com with the following details:

Order number
Product(s) you wish to return
Reason for the return
Once we approve the return request, we will provide you with instructions on how to return the item(s) and the return address.

Non-Returnable Items

For health and safety reasons, some items may not be eligible for return, including:

Personal care products such as baby lotions or oils
Items that have been used or opened

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, or incorrect. In such cases, we will cover the return shipping cost.

Refunds

Refunds will be processed after we have received and inspected the returned item(s).
The refund will be issued to the original payment method within 7-10 business days.
If your return does not meet the criteria, we will inform you, and the product will be returned to you at your expense.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at mailto:info@babywebmart.com with pictures of the damage, and we will resolve the issue promptly by offering a refund or replacement.

Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. We do not directly exchange items but will assist you in processing the return and helping you reorder.

Contact Us

For any questions regarding shipping or returns, please contact our customer support team:

Email: info@babywebmart.com

Thank you for shopping with BabyWebMart.com! We strive to provide the best customer experience and are here to help with any concerns.